COVID Reentry Requirement

May 7, 2020

Cross Point Tenant:
The implications of COVID-19 have been profound, and the path to business recovery is evolving and fluid. While much uncertainty remains around the timeline for reentering workplaces in markets across the country, how to return to the workplace is at the forefront for all businesses as they navigate these unchartered waters.
While most office buildings/properties were not closed, many tenants have not occupied their workplaces as a result of widespread stay-at-home jurisdictional orders. As the world prepares to return to their workplaces, CBRE Property Management is actively developing and implementing plans and protocols with a focus on health and safety, creating and consolidating leading practices, and forming recommendations about how to reoccupy space. Importantly, this includes partnering closely with tenants to ensure a smooth transition. 
To assist tenants at the properties we manage, CBRE Property Management has developed the attached memo, which shares our expertise and advice based on our knowledge of building management and growing body of knowledge specific to the current environment. The memo is meant to aid your repopulation by considering a few items that may have affected your space during its down time. We have also included a few details as reminders of our ongoing operation as it relates to common areas, cleaning, and security. As further information from State and local authorities becomes available, we may adjust our procedures accordingly.
We look forward to working with you in the coming days and weeks to ensure the smooth return to work process for your employees to Cross Point. In preparation for returning to your workplace, we are asking for your assistance and cooperation in the following areas:
  1. Please let us know your plans to reoccupy your premises and if you will be observing any reduced operations or special schedules.
  2. Please let your employees know that the building will observe the CDC social distancing guidelines in all common areas, including elevators, Café and amenities.
  1. Café seating area, conference rooms and fitness center operation will continue to be closed and will be only reopen as State and local regulations regarding the use of such areas are lifted.
  2. In the Café: Tenants will notice markings on the floors at ordering and cashier stations noting 6 ft. social distance guidelines.
  3. Craft Food Hall Project will be offering online ordering, allowing employees to order, pay and pick up to avoid lines and direct contact with others. The website for ordering online will not be available until the state stay-at-home mandate is lifted:
  4. Cross Point will not be conducting any health screenings at the property. If Tenants intend to have health screenings, it must be within their premises.
  1. Please inform your employees of current state requirements, such as the order in effect as of 5/6/2020 requiring face masks or cloth face covering to be worn in public areas where social distancing is not possible or difficult. This will apply to elevators, lobbies and the cafeteria.
  1. Please limit occupants of an elevator cab to no more than 4 at a time.
  1. When CBRE personnel visit your premises for maintenance requests, our personnel will be wearing appropriate protective gear such as masks, gloves, etc. and will practice social distancing.
  2. Security, Janitorial and Cafeteria personnel will observe social distancing guidelines in addition to wearing appropriate protective gear, face mask, gloves etc. As a precautionary measure, transaction guards are being installed at the North and South security desks and at the cashier stations in the café.
  3. Our property management office will observe social distancing guidelines as well and will wear appropriate protective gear in common areas. We ask that you call or email our staff rather than visit personally. We want to hear from you and hope to resume in-person visits as soon as safely possible.
  4. Operation of the HVAC systems will follow guidance from the State and Local Authorities.
  1. Ventilation systems will be set to operate with the maximum amount of outside air to provide increased frequency of air changes in occupied spaces throughout the building.
  2. Ventilation systems will start up at 7AM (1 hour prior to occupancy) to perform a pre-purge function  and will remain on until 6PM (1 hour after occupancy) to perform a post-purge function each evening.
  3. Overtime HVAC is by request only. Standard OTHVAC rates will apply unless required by State or Local authorities.
  1. We will continue to offer hand sanitizing stations in the elevator lobbies and are adding stations at the cafeteria entrance. We will continue our daily and nightly cleaning and disinfecting details (as we have throughout the pandemic) in all common areas and tenant spaces as specified in each Tenant lease. We will continue to focus on multiple daily disinfecting of high touch point areas in the common areas of the building.
  2. Should you require additional cleaning measures within your space beyond the regular scope, please contact the Property Manager for a quote for those services.
  1. Run the water at kitchenette faucets, filtered water systems and coffee machines. Unused systems may have stagnant water in them. Dispose of old ice and allow machines to cycle through a few batches to allow fresh water to move through the system. In addition, you may also want to have the filters change in any filtered water systems or ice machines.
  2. Check Tenant-maintained HVAC being serviced by your company’s direct staff or service provider. All site-maintained systems have been serviced by the onsite engineering staff.
  3. Adjust lighting schedules for automated systems that may have been adjusted during low occupancy.
  4. Notify property management and security via Building Engines work order system of any employees that have been furloughed or terminated during this time. Security will deactivate access badges/FOBs from the building access system for those employees.
Please continue to practice the preventive measures as recommended by the CDC (outlined below). We will be posting additional signage throughout the property as a reminder. Also, please notify property management immediately if you have any known cases; we will work with you to see that proper cleaning is performed and that tenants are appropriately notified for potential exposure.
We look forward to your reentry to the workplace. Should you have any questions or concerns, please don’t hesitate to email or call the property management office at 978-441-3211.  We thank you for your continued patience and cooperation as we work through the reentry process. 

Nicole Townsend
Sr. Real Estate Manager

The CDC recommends everyday preventive actions to help prevent the spread of respiratory viruses, including: 
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer. 
  • Avoid touching your eyes, nose, and mouth with unwashed hands. 
  • Avoid close contact with people who are sick. 
  • Stay home when you are sick. 
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash. 
  • Clean and disinfect frequently touched objects and surfaces. 
The following links provide additional information regarding COVID-19: